I have been trying to contact someone for the past eight months concerning My Geek Source pledges not showing up in Ecommerce. (Indiegogo Order#’s 10543 and 11294). When I try to log in to submit a ticket, I get the following message “There seems to be some problem with your account. Please contact your administrator.” When I try to create a new login with my email address, it says the email address is in use. I have sent msgs through every LHlab website available have received no replies. I subsequently sent a msg thru Indiegogo two months ago and was told it would be looked into. I cannot login the new forum to post because my email address is still not working. I am still having not seeing my Source pledges and would like for someone to please confirm that I will be receiving my Source and perks whenever it does ship out.
Damn, this isn’t good. As I understand, the main man is a guy called Jarek. Are you sure you’re hitting the “log in” button, as opposed to the “register” button? You shouldn’t get a message of “this email address is already in use” simply by trying to log in! I do hope you manage to sort this, after eight months. I would suggest to update this thread with any further news so the community can offer advice if needed.
I should add that when I personally had an issue with perks not showing, several months ago, I was able to find records of PayPal payments which I referenced in a ticket and it was resolved. You could do the same, maybe?